BoilerFaultCodes.com
S.11 Low Information

Your boiler is simply preparing to heat your tap water and is currently checking that its internal fan is spinning correctly before firing up.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: DHW mode: Fan start-up. The fan start-up for domestic hot water mode is activated.

What causes this fault?

This code appears when you turn on a hot tap and the boiler begins its safety checks before igniting the burner. It happens because the control board is verifying that the fan is spinning at the correct speed to safely expel exhaust gases. As long as the code disappears and hot water follows, it indicates the boiler is functioning exactly as it should.

Typical repair cost £0 (including labour)

DIY fix possible

This fault may be fixable without an engineer. Check your manual first.

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Protect yourself from future repair bills

A boiler cover plan would cover faults like S.11 — no call-out fees, no surprises.

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