Your boiler has stopped working because its internal computer board has detected a serious electronic error.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Control unit fault. Internal error.
What causes this fault?
This fault occurs when the boiler's main control board experiences a critical hardware failure or a communication error between its internal electronics. The most common reason is a component failure on the PCB itself, often caused by age, electrical surges, or moisture ingress from a small leak. It effectively means the boiler’s 'brain' can no longer safely manage the heating process, so it shuts down as a precaution.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
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A boiler cover plan would cover faults like E11 — no call-out fees, no surprises.
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