Your boiler has stopped working because it can no longer accurately measure the temperature of the water inside the system.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Burner blocked. Lead break - boiler water temperature sensor.
What causes this fault?
This fault occurs when the boiler's internal computer loses communication with the sensor that monitors the main water temperature. This is typically caused by the sensor itself failing due to age or the electrical wiring harness becoming damaged or loose. Because the boiler no longer knows how hot the water is, it shuts down the burner as a safety precaution to prevent overheating.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like 38 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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