BoilerFaultCodes.com
38:0 Low Information

Your boiler is reporting a normal status update rather than a failure, indicating that the internal burner control system is currently operating correctly.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: Burner control unit state (0=burner control unit OK)

What causes this fault?

This code appears as a status communication between the boiler's internal computer and the burner system. It indicates that the self-testing sequence has been completed successfully and the burner control unit is functioning exactly as it should. Because this is a positive status update rather than a malfunction, your boiler has not actually stopped working.

Typical repair cost £0 (including labour)

DIY fix possible

Check if the display returns to the home screen manuallyPerform a simple reset if the code persists on the displayMonitor for any other numerical codes that may appear alongside it

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like 38:0 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes