Your boiler has detected a communication problem with the pump that circulates hot water around your taps, which may cause delays in getting hot water or stop it altogether.
This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.
Technical description: Function connection 28 of the internal extension: DHW circulation pump
What causes this fault?
This fault occurs when the boiler's control board loses its connection with the pump responsible for moving hot water to your taps. It is usually caused by a failure in the internal electronic expansion module or a loose connection in the wiring harness that bridges these components. In some cases, the pump itself may have developed an electrical fault, preventing it from reporting its status back to the main system.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 53:1 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.