Your boiler's internal pump is failing to stay on long enough to safely dissipate heat after the burner turns off, which can cause the system to overheat.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Circulation pump without run-on
What causes this fault?
This fault occurs when the boiler's control system detects that the internal pump has stopped spinning immediately after the heat cycle ends, rather than continuing to circulate water to cool the heat exchanger down. The most common reason is a failing pump motor that has developed a dead spot or mechanical resistance, preventing it from performing its crucial post-run cooling phase. In some cases, a communication error from the main circuit board means the pump isn't receiving the command to keep running.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 62:0 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
Affiliate links — we may earn a commission at no extra cost to you.