BoilerFaultCodes.com
A2:1 Low Information

Your boiler is currently focused on heating your hot water tank, so it has temporarily paused the central heating to ensure you have enough hot water.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description: With DHW priority applicable to mixer: The mixer is closed whilst DHW is loaded; the heating circuit pump operates

What causes this fault?

This status occurs because your boiler is designed to prioritise heating your hot water tank over your radiators. It physically closes a mixing valve to direct all available heat to your water cylinder, ensuring you have a full tank of hot water as quickly as possible. Once the water tank reaches its target temperature, the boiler will automatically switch back to heating your home.

Typical repair cost £0 (including labour)

DIY fix possible

Wait for the hot water tank to reach its target temperatureCheck if the hot water timer or 'boost' function is activeOnce the water is hot, the heating should automatically restart

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