Your boiler has shut itself down as a safety precaution because it has detected an internal fault or has overheated.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: The safety devices have been activated (lockout)
What causes this fault?
This fault occurs when the boiler's internal temperature exceeds safe limits, triggering a safety shutdown to prevent damage. The most common reasons are a lack of water circulation caused by a failing pump, or a faulty sensor that is incorrectly reporting the temperature to the main control board.
This issue often appears when the heating is first turned on after summer, as the pump can seize up after long periods of inactivity.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E07 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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