Your boiler's electronic control board has experienced an internal malfunction, meaning it can no longer safely operate the appliance.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Internal fault (PCB)
What causes this fault?
This fault occurs when the boiler's internal computer, the Printed Circuit Board, suffers a critical electronic failure or a breakdown in communication with its sensors. The most common reason is general wear and tear of the electrical components, though power surges or moisture getting onto the board can also trigger this shutdown.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E15 — no call-out fees, no surprises.
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Vokera Hydra is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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