Your boiler has lost communication with the sensor that monitors water temperature, causing the system to shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Open circuit on flow sensor
What causes this fault?
This fault occurs when the boiler's internal computer can no longer detect a signal from the sensor that monitors the temperature of the water leaving the heat exchanger. It is usually caused by the sensor failing internally or a loose connection in the wiring that links the sensor to the main control board.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E36 — no call-out fees, no surprises.
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Vokera Hydra is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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