Your boiler has detected a problem with the fan that safely removes exhaust gases, meaning it has shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Fan fault
What causes this fault?
This fault occurs when the boiler's control board cannot detect that the fan is spinning at the correct speed to safely clear exhaust fumes. The most common reasons are a mechanical failure of the fan motor itself or a blockage in the flue that prevents air from moving freely.
This fault is more frequent during periods of high winds, which can create back-pressure in the flue and prevent the fan from starting correctly.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like Test3 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Vokera Hydra is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.