Your boiler has detected an internal electrical communication error or a wiring issue, which is preventing it from running safely.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Wiring fault
What causes this fault?
This fault occurs when the boiler's internal components stop talking to each other correctly, effectively causing a breakdown in communication between the electronic 'brain' and the sensors. The most common reason is a loose connection in the internal wiring or a specific electronic failure on the main circuit board that prevents it from sending commands.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
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A boiler cover plan would cover faults like 62 — no call-out fees, no surprises.
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