BoilerFaultCodesYour boiler is struggling to light its flame, meaning it cannot provide heating or hot water for your home.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Ignition
What causes this fault?
This fault occurs when the boiler's control system attempts to start the combustion process but fails to detect a stable flame. It is often caused by a worn-out ignition lead that can no longer create a spark or a gas valve that is failing to release fuel into the burner. In some cases, it may simply be due to a temporary interruption in your property's gas supply.
DIY fix possible
Check if other gas appliances, like a hob, are working to confirm gas supplyEnsure your gas meter has credit if you use a pre-payment meterPress the reset button or turn the control knob to 'OFF/RESET' and back to 'ON'
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 2 — no call-out fees, no surprises.
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Vokera Pinnacle is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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