BoilerFaultCodesYour boiler is failing to light the gas, which means your heating and hot water will not work until the system is reset or repaired.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: No flame detected
What causes this fault?
This fault occurs when the boiler's control system tries to start the burner but cannot detect a flame after several attempts. The most common reason is a lack of gas reaching the burner or a failure in the ignition system that prevents the spark from creating a steady fire. It can also be caused by worn-out sensors that fail to tell the boiler that a flame is actually present.
DIY fix possible
Check if other gas appliances, like a hob, are working to ensure gas is being supplied to the property.Ensure your gas meter has credit if you use a prepay meter.Press the 'Reset' button on the boiler control panel once to see if the system restarts.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E02 — no call-out fees, no surprises.
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Vokera Pinnacle is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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