Your boiler has stopped working because the internal fan, which safely clears away exhaust gases, is not communicating with the main control board.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: No signal from fan
What causes this fault?
This fault occurs when the boiler's computer can no longer detect or control the speed of the fan responsible for clearing waste gases. It is usually caused by the fan motor burning out or a loose electrical connection between the fan and the main control board. Without the fan running at the correct speed, the boiler shuts down immediately as a safety precaution to prevent dangerous fumes from building up.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
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Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E28 — no call-out fees, no surprises.
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