BoilerFaultCodes.com
E16 High Lockout

Your boiler has detected a fault with a secondary temperature sensor that monitors water returning to the unit, causing it to stop operating for safety.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: AUX return sensor failure

What causes this fault?

This fault occurs when the boiler's internal computer receives an incorrect or missing signal from the sensor that monitors water coming back from your radiators. This is usually caused by the sensor itself burning out or developing a physical defect, but it can also happen if the internal wiring has become loose or damaged. Because the boiler cannot accurately track the water temperature, it shuts down to prevent the system from overheating.

Typical repair cost £120-220 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Protect yourself from future repair bills

A boiler cover plan would cover faults like E16 — no call-out fees, no surprises.

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