BoilerFaultCodesYour boiler is trying to light itself for too long without successfully sensing a flame, so it has shut down for safety.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: The ignition device has been activated for too long
What causes this fault?
This fault occurs when the boiler attempts to start up but cannot confirm that a stable flame has been established within the required safety timeframe. It is usually caused by worn-out spark electrodes that can no longer ignite the gas or a dirty sensor that fails to detect the heat once the burner is lit. Occasionally, an issue with the gas supply or a faulty internal valve prevents the fuel from reaching the burner correctly.
This fault is frequently seen during the first cold snap of autumn when a boiler that has been idle all summer is suddenly forced to work at high capacity.
DIY fix possible
Check that your gas emergency control valve is open and you have credit on your gas meterPress and hold the reset button for five secondsCheck if other gas appliances in your home, such as a hob, are working correctly
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like EA269 — no call-out fees, no surprises.
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Worcester Bosch GB162 is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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