Your boiler's internal computer has lost its connection with the main control board, preventing the system from operating.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Communication interrupted.
What causes this fault?
This fault occurs when the boiler's internal computer modules cannot talk to each other, similar to a loose connection between a computer and its monitor. It is usually caused by moisture affecting the electrical contacts, a vibrating wiring harness that has worked loose, or a physical failure of the central control board's circuitry.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
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A boiler cover plan would cover faults like A8 — no call-out fees, no surprises.
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