BoilerFaultCodesYour boiler has stopped working because the internal computer cannot communicate with the fan that safely clears away used gases.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: No fan signal available
What causes this fault?
This fault occurs when the boiler's main control board loses its electronic connection with the fan motor, preventing the system from safely venting exhaust gases. The most common reason is a component failure within the fan itself, a loose connection in the wiring, or a fault on the circuit board that stops it from sending the correct instructions.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 2962 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
Affiliate links — we may earn a commission at no extra cost to you.