BoilerFaultCodesYour boiler's internal computer has lost communication with its identification chip or the chip installed is the wrong model for this unit.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Incompatible code plug – check if a correct code plug is installed and exchange or reconnect code plug
What causes this fault?
This fault occurs when the boiler's main control board cannot communicate with a small, specific electronic chip called a code plug, which tells the boiler exactly which model it is. The most common reason is that the plug has become loose due to vibrations or has suffered an internal electronic failure. In some cases, this happens during a repair if an incorrect replacement part has been installed.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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