The 6 most common faults
01
02
03
Neon B (Illuminated continuously) Engineer
Burner has failed to light
Full guide for Neon B (Illuminated continuously)04
Neon A and B (Flashing simultaneously) Engineer
Blocked flue or fan fault
Full guide for Neon A and B (Flashing simultaneously)05
Neon A and B (Flashing alternately) Engineer
System pressure is very low and re-pressurisation is required
Full guide for Neon A and B (Flashing alternately)06
Neon A (Flashing) and B (Illuminated continuously) Engineer
Pump fault or restricted flow
Full guide for Neon A (Flashing) and B (Illuminated continuously)Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Alpha shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue