Alpha Cd13r Fault codes & diagnostics

18 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 13 kW Discontinued

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 15 High 1 Low

All 18 documented codes

Tap any card for details

Neon A flashing

Your boiler has lost the ability to accurately measure the water temperature, so it has safely shut itself down to prevent overheating.

High Engineer only £120-180

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness
Neon B flashing

Your boiler has detected that it is getting too hot and has automatically shut down to prevent damage or dangerous overheating.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • System filter
  • Heat exchanger

Related codes

C1

Your boiler has stopped working because it is unable to accurately measure the temperature of the water returning to it, so it has shut down as a precaution.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC Thermistor
  • Wiring harness

Related codes

C2

Your boiler has stopped working because a sensor that monitors the water temperature inside your heating system is giving incorrect or no information to the control board.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

E01

Your boiler has failed to light the gas flame required to provide heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

E02

Your boiler has automatically shut itself down because it detected that the internal water temperature has become dangerously high.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump (central heating circulator)
  • Diverter valve
  • System filter

Related codes

E03

Your boiler has detected that hot exhaust gases are not escaping properly and has shut itself down as a safety precaution.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue thermostat
  • Pressure switch
  • Fan assembly

Related codes

E04

Your boiler has switched off because the water level inside your central heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is a silver braided hose with one or two valves connecting your mains water pipe to the heating pipework.
  2. Open the valve(s) slowly to allow water into the system while watching the pressure gauge on the front of the boiler.
  3. Close the valve(s) firmly once the needle on the pressure gauge reaches the green zone, typically between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

E05

Your boiler has lost the ability to accurately measure the temperature of the water being sent to your radiators, so it has shut down to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • Flow NTC thermistor sensor
  • Wiring harness

Related codes

E06

Your boiler is currently unable to read the temperature of the water returning to it from your radiators, so it has shut down to prevent damage.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

E10

Your boiler has stopped working because the amount of water pressure in your heating system has dropped too low to operate safely.

High DIY-safe £0-£100

What to check first

  1. Locate the external filling loop, usually a silver braided hose with one or two valves located underneath your boiler.
  2. Gradually open the valve(s) to allow mains water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valve(s) firmly and ensure the boiler resets itself or switch it off and on again.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor
E14

Your boiler has detected that the water leaving the unit is significantly hotter than the water returning, suggesting a possible blockage or a pump that isn't moving water efficiently.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • NTC thermistors
  • Plate-to-plate heat exchanger

Related codes

E16

Your boiler has stopped working because the mechanical fan responsible for pushing out exhaust gases is failing to reach the necessary speed.

High Engineer only £180-350

Parts commonly replaced

  • Flue fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E22

Your boiler's computer system has detected a configuration error and has safely shut down to prevent incorrect operation.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
E31

Your boiler is struggling to talk to your room thermostat or remote controller, meaning it doesn't know when to switch your heating on or off.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness
  • External room thermostat
E35

Your boiler has detected a flame inside when there shouldn't be one, which forces the system to shut down for safety reasons.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Printed Circuit Board (PCB)
  • Gas valve

Related codes

Neon D

Your boiler has lost its power connection, meaning it cannot start up or provide any heating and hot water.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Internal fuse
  • Wiring harness