Alpha CD24 Fault codes & diagnostics

29 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24 kW 2006-2010 Discontinued

Replaced by: CD24R

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 24 High 2 Medium 2 Low

All 29 documented codes

Tap any card for details

Neon A flashing

Your boiler's internal thermometer is providing confusing information, so it has turned itself off as a precaution to prevent overheating.

High Engineer only £120-180

Parts commonly replaced

  • NTC Temperature Sensor
Neon B flashing

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Diverter valve
  • Heat exchanger
  • Overheat thermostat
C1

Your boiler has detected a faulty internal sensor that monitors water temperature, causing the heating system to stop working for safety.

High Engineer only £100-£180

Parts commonly replaced

  • Primary Return NTC Temperature Sensor
  • Sensor Wiring Harness

Related codes

C2

Your boiler has detected a problem with the internal thermometer that monitors water temperature, causing the heating to stop working as a safety precaution.

High Engineer only £90-160

Parts commonly replaced

  • Primary NTC Temperature Sensor
  • Sensor Wiring Harness

Related codes

E01

Your boiler is failing to light the burner, meaning it cannot provide you with any heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

E02

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • System filter
  • Heat exchanger
  • Overheat thermostat

Related codes

E03

Your boiler has detected an issue with the ventilation system that clears away exhaust gases, so it has automatically shut down for your safety.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue pressure switch
  • Fan assembly
  • Flue thermostat

Related codes

E04

Your boiler has stopped working because the water pressure in the central heating system has dropped too low.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath the boiler.
  2. Open the one or two small valves on the hose until you hear water flowing.
  3. Watch the pressure gauge and close the valves once the needle reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

E05

Your boiler has stopped providing heating and hot water because it is having trouble reading the temperature of the water moving through the system.

High Engineer only £120-220

Parts commonly replaced

  • NTC Sensor
  • Wiring harness

Related codes

E06

Your boiler is struggling to detect the temperature of your hot water supply, so it has safely shut down the taps to prevent overheating.

Medium Engineer only £120-180

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC Thermistor
  • Wiring harness

Related codes

Showing 11–20 of 29
E07

Your boiler has detected a problem with the sensor that monitors exhaust gases, and it has stopped working as a safety precaution.

High Engineer only £90-160

Parts commonly replaced

  • Flue NTC sensor
  • Sensor wiring harness

Related codes

E11

Your boiler has detected that the water pressure is too low for the system to operate safely.

High DIY-safe £0-160

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.
  2. Locate the filling loop (usually a silver flexible hose) under the boiler.
  3. Slowly open the valves until you hear water entering and the gauge rises to 1.5 bar, then close them tightly.

Parts commonly replaced

  • External filling loop
  • Primary water pressure switch
  • Expansion vessel
E12

Your boiler has detected that the water leaving the unit is getting too hot, causing it to shut down for safety.

High DIY-safe £100-220

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar
  3. Restart the boiler using the reset button

Parts commonly replaced

  • Heating flow NTC thermistor
  • Circulating pump
  • Primary heat exchanger

Related codes

E13

Your boiler has detected that the water returning from your radiators is getting too hot, usually because the water isn't circulating properly through the system.

High DIY-safe £100-£280

What to check first

  1. Check that at least two or three radiators have their valves turned fully open
  2. Ensure your central heating pump is running and not stuck
  3. Try resetting the boiler to see if the fault clears

Parts commonly replaced

  • Heating return NTC sensor
  • Central heating pump
  • Main PCB

Related codes

E14

Your boiler has detected that water is not circulating through the system correctly, causing a heat imbalance that has prompted the unit to shut down for safety.

High DIY-safe £120-280

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar
  3. Check for any frozen external condensate pipes if it is winter
  4. Reset the boiler using the control knob

Parts commonly replaced

  • Circulation Pump
  • Return NTC Sensor
  • Main Heat Exchanger (De-scaling)

Related codes

E15

Your boiler is struggling to accurately measure the temperature of the water returning to it, which causes it to stop working as a safety precaution.

High Engineer only £120-200

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

E16

Your boiler has stopped working because it cannot properly clear exhaust gases, which is a necessary safety step before it can produce heat.

High Engineer only £180-350

Parts commonly replaced

  • Fan unit
  • Wiring harness
  • Printed Circuit Board

Related codes

E19

Your boiler has stopped working because the waste water pipe is either blocked or full, often caused by the outdoor section of the pipe freezing in cold weather.

High DIY-safe £80-140

What to check first

  1. Locate the plastic pipe leading from your boiler to the outside drain.
  2. Check for any visible blockages or debris at the end of the pipe.
  3. If the weather is freezing, pour warm (not boiling) water over the external pipe to melt any internal ice.
  4. Reset the boiler using the dial or button on the front panel.

Parts commonly replaced

  • Condensate trap
  • External pipe insulation (Lagging)

Related codes

E22

Your boiler's internal computer is experiencing a software-related communication failure, preventing the appliance from operating safely.

High Engineer only £200-450

Parts commonly replaced

  • PCB (Printed Circuit Board)
E24

Your boiler is failing to detect the flame that heats the water, causing the system to shut down for safety.

High DIY-safe £100-280

What to check first

  1. Check that your gas supply is turned on at the meter
  2. Press and hold the Reset button for 2-3 seconds
  3. Ensure there is credit on your prepayment meter if you have one

Parts commonly replaced

  • Ignition electrode
  • Flame sensing lead
  • Printed Circuit Board (PCB)

Related codes

Showing 21–29 of 29
E29

Your boiler has detected an electrical issue with the component that controls the gas supply, preventing it from firing up for heating or hot water.

High Engineer only £180-£350

Parts commonly replaced

  • Gas valve
  • Main PCB
  • Wiring harness

Related codes

E31

Your boiler has lost its digital connection to the wall-mounted thermostat or remote control unit, meaning it does not know when to turn your heating on or off.

Medium Engineer only £120-220

Parts commonly replaced

  • Remote thermostat receiver
  • Main PCB
  • Wiring harness
E37

Your boiler is not receiving the correct amount of electrical power to function properly, which is usually caused by an external power dip or a faulty internal circuit board.

High Engineer only £100-£350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Voltage Regulator

Related codes

E38

Your boiler started to heat up but the flame went out unexpectedly while it was running.

High DIY-safe £100-£250

What to check first

  1. Check that your external gas emergency control valve is fully open
  2. Check if other gas appliances in your home, like a hob, are working correctly
  3. Press and hold the reset button for a few seconds to restart the ignition sequence

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Ignition lead

Related codes

E40

Your boiler has stopped working because the amount of water in your central heating system is too low.

High DIY-safe £60-120

What to check first

  1. Locate the filling loop (a silver flexi-hose) beneath the boiler.
  2. Open the small valve or tap attached to the loop until you hear water flowing.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches 1.5 bar (green zone).
  4. Close the valve tightly and check that the boiler restarts.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor
E43

Your boiler is repeatedly struggling to keep its flame lit and has shut down as a safety precaution to prevent unburnt gas from building up.

High Engineer only £150-350

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • PCB
Neon C illuminated

Your boiler is currently working as expected and the burner is firing to provide heating or hot water.

Low DIY-safe

What to check first

  1. No action is required as this is a normal operating status light.
  2. Ensure your thermostat is set to the desired temperature.
  3. Monitor the control panel to ensure the light goes off when heating is no longer needed.
Neon D

Your boiler has lost power or has an internal electrical fault, meaning it cannot provide any heating or hot water until an electrical issue is resolved.

High Engineer only £120-£350

Parts commonly replaced

  • Main PCB
  • Internal Fuse
  • Main Terminal Block

Related codes

Neon D illuminated

Your boiler is receiving power correctly and is currently in its normal standby state.

Low DIY-safe

What to check first

  1. No action is required as this is a status indicator rather than a fault code.
  2. If you have no heating or hot water, ensure your external thermostat or programmer is set to demand heat.