Medium
31 on Alpha E-Tec 24

Your boiler has lost its digital connection to your room thermostat, meaning it no longer knows when to turn the heating on or off.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Loss of communication with external control (Alpha Climatic). Loss of connection between the boiler and Alpha Climatic control unit

DIY fix possible

Check if the batteries in your Alpha Climatic controller are dead and replace them if necessary.Ensure the control unit is firmly mounted on its backplate to maintain a solid electrical connection.Turn the boiler off at the fused spur for 60 seconds and switch it back on to force a reconnection.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful