Alpha E-Tec 35S Fault codes & diagnostics

29 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas
GC Number 41-532-52
Download the Alpha E-Tec 35S manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 21 High 5 Medium 1 Low

All 29 documented codes

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01

Your boiler is failing to light the internal flame, which means it cannot provide heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

02

Your boiler has automatically shut itself down because it has become dangerously hot.

Emergency Engineer only £150-350

Parts commonly replaced

  • High limit thermostat
  • NTC thermistor
  • Automatic bypass valve
  • Circulating pump

Related codes

03

Your boiler has temporarily stopped working because the exhaust pipe is getting too hot.

High Engineer only £150-350

Parts commonly replaced

  • Flue gas sensor
  • Main heat exchanger
  • PCB

Related codes

04

Your boiler has lost electrical communication with its internal gas valve, which stops it from safely supplying gas to heat your home.

Emergency Engineer only £120-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

05

Your boiler has temporarily stopped working because it cannot accurately read the temperature of the water flowing through your heating system.

High Engineer only £100-£200

Parts commonly replaced

  • CH flow thermistor
  • Flow sensor wiring harness

Related codes

06

Your boiler has detected an internal fault with the domestic hot water temperature setting.

Medium Engineer only £150-300

Parts commonly replaced

  • PCB
  • Control panel wiring

Related codes

08

Your boiler has locked itself out because it has been manually reset too many times in a short period.

High Engineer only £90-180

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control panel interface

Related codes

10

Your boiler has temporarily stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop hoses or key underneath your boiler.
  2. Open the valves gradually to let water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves tightly and press the reset button on your boiler.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

12

Your boiler has lost connection to the temperature sensor in your hot water cylinder, meaning it may not know how hot your stored water is.

Medium Engineer only £90-180

Parts commonly replaced

  • Cylinder sensor
  • Wiring harness

Related codes

15

Your boiler's computer system is confused because it has not been set up correctly for your specific heating system.

High Engineer only £90-180

Parts commonly replaced

  • PCB (Printed Circuit Board)

Related codes

Showing 11–20 of 29
16

Your boiler has stopped working because the internal fan, which safely helps the system breathe and clear exhaust gases, is not spinning correctly.

High Engineer only £180-£350

Parts commonly replaced

  • Fan assembly
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

20

Your boiler is struggling to detect the flame needed to heat your water, even if the burner has successfully lit.

High Engineer only £90-250

Parts commonly replaced

  • Ionisation probe
  • Ignition electrode
  • Printed Circuit Board (PCB)
23

Your boiler is temporarily shutting down because it is getting incorrect temperature readings from the water returning inside the system.

Medium Engineer only £90-180

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

24

Your boiler's control panel detects that one of the buttons is jammed or being held down permanently, which is stopping the system from operating normally.

High Engineer only £120-250

Parts commonly replaced

  • User control interface PCB
  • Front control panel assembly

Related codes

25

Your boiler's main control system has experienced a software glitch and needs to be reset or professionally evaluated.

High DIY-safe £200-400

What to check first

  1. Turn off the boiler at the main power switch or fused spur.
  2. Wait for approximately 60 seconds to allow the internal memory to fully clear.
  3. Turn the power back on and check if the fault code clears.

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

29

Your boiler has detected a faulty reading from the temperature sensor measuring your exhaust gases, so it has safely shut down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flue sensor
  • Wiring harness
31

Your boiler has lost its digital connection to your room thermostat, meaning it no longer knows when to turn the heating on or off.

Medium DIY-safe £80-150

What to check first

  1. Check if the batteries in your Alpha Climatic controller are dead and replace them if necessary.
  2. Ensure the control unit is firmly mounted on its backplate to maintain a solid electrical connection.
  3. Turn the boiler off at the fused spur for 60 seconds and switch it back on to force a reconnection.

Parts commonly replaced

  • Alpha Climatic control unit
  • PCB (Printed Circuit Board)
37

Your boiler is failing to start because it isn't receiving enough electricity from your home's power supply.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • External fuse spur

Related codes

38

Your boiler is struggling to keep the flame lit and is automatically trying to restart itself to get your heating or hot water working again.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Printed Circuit Board (PCB)

Related codes

43

Your boiler is struggling to keep its internal flame lit while it is running, so it has safely shut down to prevent any issues.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

Showing 21–29 of 29
45

Your boiler is struggling to move water through the system efficiently, causing it to overheat very quickly.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve
47

Your boiler is getting too hot inside its exhaust path, so it has automatically turned down its power to prevent any internal damage.

High Engineer only £150-300

Parts commonly replaced

  • Flue gas sensor
  • Heat exchanger
  • PCB

Related codes

51

Your boiler is struggling to talk to your wireless thermostat, meaning it doesn't know when to turn your heating on or off.

Medium DIY-safe £80-150

What to check first

  1. Check if the batteries in your wireless room thermostat are flat and replace them if necessary.
  2. Ensure the thermostat is within range of the boiler and has not been moved behind a large metal object or thick wall.
  3. Follow your specific model's manual instructions to re-sync or 'pair' the thermostat to the boiler receiver.

Parts commonly replaced

  • RF Receiver board
  • Wireless thermostat unit
60

Your boiler's water circulation pump has stopped working, which means the system cannot move hot water to your radiators or taps.

High Engineer only £180-350

Parts commonly replaced

  • Central heating pump
  • Pump head
  • Wiring harness

Related codes

61

Your boiler is struggling because there is trapped air inside the system, which is preventing hot water from circulating properly to your radiators.

High DIY-safe £90-150

What to check first

  1. Check your boiler display for the pressure gauge and ensure it is between 1.0 and 1.5 bar
  2. If the pressure is low, use the filling loop underneath the boiler to top it up to the correct level
  3. Bleed your radiators starting with the one furthest away from the boiler to release any trapped air
  4. Once bled, re-check the pressure gauge and top up again if necessary

Parts commonly replaced

  • Automatic air vent
  • Central heating pump
  • System pressure relief valve

Related codes

75

Your boiler is struggling to accurately measure the temperature of the water inside it, so it has shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC temperature sensor
  • Wiring loom

Related codes

76

Your boiler is having trouble measuring water temperatures, so it has stopped working to prevent any damage to the internal system.

High Engineer only £150-250

Parts commonly replaced

  • NTC return sensor
  • NTC flow sensor

Related codes

n

Your boiler is completely shut down with only a single dot visible on the display, meaning it has lost power or the main control board has turned off.

High DIY-safe £90-250

What to check first

  1. Check that the main fused spur switch next to the boiler is turned on.
  2. Check your home's fuse box or consumer unit to see if the boiler's circuit breaker has tripped, and reset it if necessary.
  3. Plugged into a standard socket? Ensure the plug is pushed in firmly and check the fuse inside the plug.

Parts commonly replaced

  • Fuse
  • PCB (Printed Circuit Board)
  • Power supply cable
Sr

Your boiler is simply displaying a routine reminder that it has been a year since its last service.

Low Engineer only £80-120

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