Alpha E-Tec Plus 33NX Fault codes & diagnostics

37 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas
GC Number 47-532-90
Download the Alpha E-Tec Plus 33NX manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 26 High 6 Medium 4 Low

All 37 documented codes

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01

Your boiler has failed to light its flame when asked to provide heating or hot water, and has safely locked itself out to prevent any issues.

High DIY-safe £100-250

What to check first

  1. Check that your gas supply is turned on and other gas appliances like the hob are working.
  2. Check your prepaid gas meter (if you have one) to ensure you have credit.
  3. Press the reset button on the boiler controls and hold it for a few seconds to see if it reignites.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

02

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC sensor
  • Circulation pump
  • Heat exchanger

Related codes

03

Your boiler has detected that the exhaust gases leaving the unit are dangerously hot, so it has safely shut itself down to prevent damage.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue gas sensor
  • Primary heat exchanger
  • Pump

Related codes

04

Your boiler has lost its electrical connection to the gas valve, meaning it cannot safely let gas in to heat your home.

High Engineer only £150-£350

Parts commonly replaced

  • Gas valve
  • PCB
  • Wiring harness
05

Your boiler has detected an issue with the temperature monitoring on its central heating system and shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • CH flow NTC thermistor
  • Safety thermostat

Related codes

06

Your boiler is not producing hot water because it is having trouble reading the temperature from its hot water sensor.

High Engineer only £90-160

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness

Related codes

08

Your boiler has locked itself out because too many reset attempts were made in a short space of time.

High Engineer only £90-180

Parts commonly replaced

  • PCB
  • Control Board

Related codes

10

Your boiler has temporarily stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop valves underneath your boiler or near the system.
  2. Open the valves gradually to allow water to enter the heating circuit until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and reset the boiler if it does not restart automatically.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Automatic air vent

Related codes

15

Your boiler has detected an issue with its internal electrical connections and has safely locked itself out to prevent any potential risks.

High Engineer only £100-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

Showing 11–20 of 37
16

Your boiler has detected an issue with the internal fan that safely expels exhaust gases, so it has temporarily stopped working to keep your home safe.

High Engineer only £150-300

Parts commonly replaced

  • Flue fan assembly
  • Fan wiring harness
  • Printed Circuit Board (PCB)

Related codes

20

Your boiler is temporarily locked out because it is getting a false signal that a flame is present when the burner is actually off.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Lead
  • Electrode Assembly

Related codes

23

Your boiler's internal temperature monitor on the return pipe is sending incorrect readings, causing the system to pause for safety.

Medium Engineer only £120-200

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

24

Your boiler's control panel or buttons are not responding properly, which temporarily stops the system from working correctly.

High Engineer only £150-300

Parts commonly replaced

  • Control Panel
  • Display PCB
  • Wiring Harness

Related codes

27

Your boiler is temporarily shutting down because it is getting too hot inside due to not having enough water flowing through it.

High Engineer only £150-350

Parts commonly replaced

  • Circulating pump
  • Automatic bypass valve
  • Plate heat exchanger

Related codes

29

Your boiler has detected an issue with the sensor that monitors the temperature and safety of the exhaust gases leaving your flue.

High Engineer only £100-£200

Parts commonly replaced

  • Flue sensor
  • Wiring harness

Related codes

31

Your boiler has lost connection with its wall thermostat or remote control, which usually stops your heating and hot water from working properly.

High Engineer only £90-180

Parts commonly replaced

  • Remote thermostat
  • Receiver unit
  • Main PCB
36

Your boiler has lost internal communication between its main control parts, meaning it cannot properly coordinate heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Wiring harness
37

Your boiler has detected that the incoming electricity supply voltage is too low to operate safely and correctly.

High DIY-safe £90-180

What to check first

  1. Check if other appliances in your home are experiencing power fluctuations.
  2. Verify the boiler's fused spur switch is fully switched on and secure.
  3. Reset the boiler to see if the voltage reading stabilizes.

Parts commonly replaced

  • Main PCB
  • Internal Fuse

Related codes

38

Your boiler is trying to light up and start burning gas, but the flame keeps going out unexpectedly.

High Engineer only £150-300

Parts commonly replaced

  • Flame sensor/electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

Showing 21–30 of 37
43

Your boiler has temporarily stopped working because it keeps losing its internal flame, which usually points to a gas supply issue or a dirty sensor.

High Engineer only £120-250

Parts commonly replaced

  • Flame electrode
  • Gas valve
  • PCB

Related codes

44

Your boiler has temporarily locked out because a safety check detected that the gas valve stayed open longer than expected without successfully igniting.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

45

Your boiler is temporarily pausing because the water inside is getting too hot too quickly, usually because the flow is blocked or restricted.

Medium DIY-safe £100-£250

What to check first

  1. Check that your radiators are turned on and their valves are fully open to allow water to circulate properly.
  2. Verify that your central heating system pressure is at the correct level, usually around 1 to 1.5 bar.
  3. Try resetting the boiler using the reset button on the control panel.

Parts commonly replaced

  • Circulating pump
  • Flow/return sensors
  • Plate heat exchanger

Related codes

46

Your boiler has temporarily stopped working because it detected that the water inside got too hot.

High Engineer only £150-300

Parts commonly replaced

  • Safety thermostat
  • NTC thermistor
  • Main heat exchanger

Related codes

47

Your boiler has temporarily reduced its heating power because the exhaust flue got too hot, acting as a built-in safety measure to prevent internal damage.

Medium Engineer only £100-250

Parts commonly replaced

  • Flue gas sensor
  • PCB
  • Primary heat exchanger

Related codes

48

Your boiler is temporarily unable to accurately measure the temperature of the water flowing through the system due to a sensor glitch.

Medium Engineer only £120-250

Parts commonly replaced

  • Flow temperature sensor
  • Wiring harness

Related codes

49

Your boiler has detected that the water returning to it is too hot, so it has safely shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Return NTC sensor
  • Primary heat exchanger
  • Pump

Related codes

51

Your boiler has lost its wireless connection to your room thermostat, meaning it no longer knows when to turn your heating on or off.

Medium DIY-safe £100-200

What to check first

  1. Check that your wireless thermostat has fresh, working batteries.
  2. Ensure the wireless receiver box (usually wired near the boiler) has a power light showing.
  3. Attempt to re-pair the thermostat to the receiver by following the specific reset/sync instructions in your thermostat manual.

Parts commonly replaced

  • Wireless receiver unit
  • Thermostat unit
  • PCB (if communication port is faulty)

Related codes

60

Your boiler has detected that the internal pump, which moves water around your heating system, is stuck or struggling to rotate.

High Engineer only £150-300

Parts commonly replaced

  • Circulation Pump
61

Your boiler has detected air trapped inside the pump, which is preventing water from circulating correctly and causing the system to stop working.

High DIY-safe £90-180

What to check first

  1. Check your boiler's pressure gauge and top it up to 1.5 bar if it is below 1.0 bar.
  2. Locate the manual air bleed screw on the center of the pump if accessible.
  3. Carefully loosen the screw slightly to let trapped air escape until water drips out, then tighten it back securely.

Parts commonly replaced

  • Automatic air vent
  • Central heating pump

Related codes

Showing 31–37 of 37
70

Your boiler is struggling to accurately measure the temperature of the water circulating inside it, which has caused it to stop heating your home as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

75

Your boiler is struggling to accurately monitor the temperature of the water circulating through your heating system, so it has shut down as a precaution to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness

Related codes

76

Your boiler is struggling because its temperature sensors are reporting conflicting information, making the system unsure how much heat it actually needs to produce.

Medium Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor
  • Wiring harness

Related codes

83

Your boiler has been remotely switched to the off position, usually via a smart thermostat or controller.

Low DIY-safe

What to check first

  1. Check your wireless room thermostat or heating programmer to see if it is currently set to 'Off'.
  2. Turn the heating schedule or manual override back to 'On' or 'Auto'.
  3. If using a smart app (like a smartphone control app), check that the master mode isn't set to holiday or off mode.
98

Your boiler's computer system has detected multiple internal software errors and has locked itself down to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Control board

Related codes

139

Your boiler is currently performing a routine self-cleaning cycle to automatically remove trapped air from its internal system.

Low DIY-safe

What to check first

  1. Wait for 10 to 15 minutes for the process to complete automatically
  2. Ensure your heating and hot water are not being used during this time
  3. If the code does not clear after 30 minutes, switch the boiler off at the fused spur and back on to reset it

Related codes

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