Your boiler has stopped working because the internal control board can no longer communicate with the gas valve.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Gas valve electrical connection fault
What causes this fault?
This fault occurs when the boiler's main control board loses its electrical link with the gas valve, which is the component that regulates fuel flow. The most common cause is a loose or damaged wiring connection between these two parts, or an internal electronic failure within the gas valve itself.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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A boiler cover plan would cover faults like 4 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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