Alpha E-Tec Regular Fault codes & diagnostics

33 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural GasLPG 15-25 kW 2019-present
Download the Alpha E-Tec Regular manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 26 High 3 Medium 1 Low

All 33 documented codes

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01

Your boiler is trying to start but the flame is not catching, so it has shut down for safety to prevent gas from building up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

02

Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent damage or fire risk.

Emergency Engineer only £150-300

Parts commonly replaced

  • Overheat thermostat
  • Flue thermal fuse
  • Pump
  • Primary heat exchanger

Related codes

03

Your boiler has detected that the exhaust gases leaving the system are dangerously hot and has shut itself down to prevent damage or overheating.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue gas sensor
  • Primary heat exchanger
  • Pump

Related codes

04

Your boiler has lost the secure electrical connection required to tell the gas supply when to turn on, meaning it cannot ignite to provide heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
  • PCB

Related codes

05

Your boiler is failing to register the flow of water because of a faulty electronic sensor, meaning it has switched itself off to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness
  • PCB

Related codes

06

Your boiler has detected that its electrical components are not connected correctly, preventing it from starting up safely.

High Engineer only £120-250

Parts commonly replaced

  • Main control PCB
  • Wiring harness

Related codes

08

Your boiler has attempted to restart itself too many times after encountering previous errors and has now locked itself out as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

10

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose connecting two pipes underneath the boiler.
  2. Open the small black or blue valves on either end of the loop until you hear water flowing.
  3. Watch the pressure gauge on the front of the boiler and close the valves once the needle reaches the green zone, typically between 1.0 and 1.5 bar.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

12

Your boiler has lost connection with the sensor that monitors the temperature of your hot water cylinder, meaning it may not know when to heat your water.

Medium Engineer only £90-160

Parts commonly replaced

  • Cylinder NTC sensor
  • Sensor wiring harness
15

Your boiler’s internal computer is confused about how it is set up and is unable to operate because it detects a mismatch between its configuration settings and the hardware it sees.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

Showing 11–20 of 33
16

Your boiler has stopped working because the internal fan, which safely helps the system breathe and clear exhaust gases, is not spinning correctly.

High Engineer only £180-£350

Parts commonly replaced

  • Fan assembly
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

20

Your boiler is struggling to detect the flame needed to heat your water, even if the burner has successfully lit.

High Engineer only £90-250

Parts commonly replaced

  • Ionisation probe
  • Ignition electrode
  • Printed Circuit Board (PCB)
23

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning from your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Heating return NTC sensor
  • Sensor wiring harness

Related codes

24

Your boiler has detected that one of the buttons on the control panel is stuck or faulty, preventing you from changing settings.

Medium DIY-safe £120-250

What to check first

  1. Check if any buttons feel stuck or are physically pressed in
  2. Gently press and release all buttons to ensure they click freely
  3. Clean the control panel surface with a dry cloth to remove debris
  4. Perform a reset by turning the selector switch to the reset position

Parts commonly replaced

  • Control panel interface
  • Main PCB
27

Your boiler has detected that water is not moving through the system quickly enough to prevent it from overheating.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the external heating pump (if visible) is running
  3. Check that the system water pressure is within the green zone on the gauge
  4. Reset the boiler using the selector switch

Parts commonly replaced

  • External circulation pump
  • Flow/Return thermistors
  • System filter (cleaning)

Related codes

29

Your boiler has detected a problem with the sensor that monitors exhaust gases, and it has shut down for safety purposes.

High Engineer only £120-220

Parts commonly replaced

  • Flue Gas NTC Sensor
  • Wiring Harness
  • Main PCB

Related codes

31

Your boiler has lost its connection with the thermostat or control panel, meaning it cannot receive instructions to turn on or off.

High DIY-safe £90-180

What to check first

  1. Check if the batteries in your Alpha Climatic room thermostat need replacing.
  2. Ensure the thermostat is within range of the boiler and has not been moved.
  3. Try restarting the boiler using the reset button to refresh the connection.

Parts commonly replaced

  • Alpha Climatic Receiver
  • Room Thermostat batteries
  • Control PCB
37

Your boiler has stopped working because the electricity supply coming into the unit has dropped below the minimum level required to operate safely.

High Engineer only £100-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External voltage stabilizer

Related codes

38

Your boiler has started an ignition process but lost its flame unexpectedly, causing the system to shut down for safety.

High Engineer only £100-280

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)
43

Your boiler has lost the signal that confirms a flame is burning, so it has shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • Ionisation probe
  • Flame sensing electrode
  • Ignition lead
Showing 21–30 of 33
45

Your boiler is overheating because the water is not flowing through the system as quickly as it should.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves (TRVs) are fully open
  2. Ensure the external system pump is running and hasn't seized
  3. Check for any blockages in the system filters

Parts commonly replaced

  • External Central Heating Pump
  • Flow/Return Thermistor
  • Heat Exchanger (if scaled)

Related codes

46

Your boiler has stopped running because an external safety thermostat has detected that the water temperature has become too hot.

High DIY-safe £80-180

What to check first

  1. Check that your pump is running and hasn't seized
  2. Ensure all radiator valves and boiler service valves are fully open
  3. Press the 'Reset' button on the front of the boiler control panel

Parts commonly replaced

  • External limit thermostat
  • Circulation pump
  • Overheat sensor (NTC)
47

Your boiler is still working but cannot reach its full power, meaning your radiators might not get as hot as they should.

Low Engineer only £100-£250

Parts commonly replaced

  • Main PCB
  • Gas Valve
  • Flame Sensing Electrode
49

Your boiler has shut down because the water returning from your radiators has become too hot, usually caused by a circulation problem.

High DIY-safe £120-280

What to check first

  1. Check that at least two or three radiators have their valves turned fully open
  2. Ensure your central heating pump is running and hasn't seized
  3. Check the system pressure gauge and top up to 1.5 bar if it is low

Parts commonly replaced

  • Circulation pump
  • Return NTC temperature sensor
  • Main heat exchanger (flushing service)
51

Your boiler has lost its wireless connection with your thermostat or remote control, meaning they can no longer talk to each other to manage your heating.

Medium DIY-safe £0-120

What to check first

  1. Check the batteries in your wireless thermostat and replace them if they are low.
  2. Ensure the wireless receiver near the boiler is powered on and hasn't been blocked by metal objects.
  3. Try resetting the boiler and the thermostat to re-establish the wireless link.

Parts commonly replaced

  • Thermostat batteries
  • Alpha Climatic RF remote control unit
  • RF receiver module
60

Your boiler's water circulation pump has stopped working, which means the system cannot move hot water to your radiators or taps.

High Engineer only £180-350

Parts commonly replaced

  • Central heating pump
  • Pump head
  • Wiring harness

Related codes

61

Your boiler is struggling because there is trapped air inside the system, which is preventing hot water from circulating properly to your radiators.

High DIY-safe £90-150

What to check first

  1. Check your boiler display for the pressure gauge and ensure it is between 1.0 and 1.5 bar
  2. If the pressure is low, use the filling loop underneath the boiler to top it up to the correct level
  3. Bleed your radiators starting with the one furthest away from the boiler to release any trapped air
  4. Once bled, re-check the pressure gauge and top up again if necessary

Parts commonly replaced

  • Automatic air vent
  • Central heating pump
  • System pressure relief valve

Related codes

70

Your boiler has detected a problem with the sensor that monitors water temperature as it returns from your heating system, causing the unit to stop running for safety.

High Engineer only £120-£200

Parts commonly replaced

  • Return NTC temperature sensor
  • Wiring loom connector
71

Your boiler has stopped running because it senses that even though the burner is lit, the water inside isn't getting any warmer.

High DIY-safe £120-350

What to check first

  1. Check that the radiator valves and the main isolation valves under the boiler are fully open.
  2. Ensure your system pressure is topped up to between 1 and 1.5 bar.
  3. Try resetting the boiler to see if the error was caused by a temporary air lock.

Parts commonly replaced

  • Circulation Pump
  • Heat Exchanger (Flushing)
  • Flow/Return NTC Sensors
75

Your boiler is struggling to accurately measure the temperature of the water inside it, so it has shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC temperature sensor
  • Wiring loom

Related codes

Showing 31–33 of 33
76

Your boiler is having trouble measuring water temperatures, so it has stopped working to prevent any damage to the internal system.

High Engineer only £150-250

Parts commonly replaced

  • NTC return sensor
  • NTC flow sensor

Related codes

E03

Your boiler has detected that the exhaust gases are getting too hot and has safely shut itself down to prevent damage.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue safety thermostat
  • PCB
  • Heat exchanger

Related codes

E38

Your boiler has detected that the flame inside has gone out unexpectedly or failed to light, so it has safely shut down to prevent gas from building up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve

Related codes

3 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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