High Lockout
45 on Alpha E-Tec Regular

Your boiler is overheating because the water is not flowing through the system as quickly as it should.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

High-temperature difference

What causes this fault?

This fault occurs when the water inside the boiler heats up too quickly because it isn't being moved away into your radiators fast enough. The most common reasons are a failing external pump, a blockage in the pipework, or a buildup of debris and limescale inside the heat exchanger that restricts water flow.

This issue often surfaces in autumn when the heating is turned back on after a long summer break, as external pumps can seize up during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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