Medium
51 on Alpha E-Tec Regular

Your boiler has lost its wireless connection with your thermostat or remote control, meaning they can no longer talk to each other to manage your heating.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Climatic RF communication fault

From this model's manual
Verified against the Alpha E Tec Regular installation & service manual, page 47.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the invisible radio signal between your thermostat and the boiler is interrupted or lost entirely. The most common reason is that the batteries in your wall controller have died, but it can also be caused by new electronic devices or thick walls blocking the signal to the receiver. Effectively, the boiler has gone into a safety mode because it no longer knows whether your home is too hot or too cold.

DIY fix possible

Check the batteries in your wireless thermostat and replace them if they are low.Ensure the wireless receiver near the boiler is powered on and hasn't been blocked by metal objects.Try resetting the boiler and the thermostat to re-establish the wireless link.

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