High
49 on Alpha E-Tec Regular

Your boiler has shut down because the water returning from your radiators has become too hot, usually caused by a circulation problem.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Return sensor high temperature intervention

From this model's manual
Verified against the Alpha E Tec Regular installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water coming back into the boiler from your heating system is much hotter than it should be, suggesting the heat isn't being distributed to your radiators. The most common reason is that the internal pump has failed or is struggling to push water through the pipes, causing heat to build up inside the unit. In some cases, a blockage in the system or a faulty temperature sensor can also trigger this safety shutdown.

This issue often surfaces during the first cold spell of autumn when the heating is turned on after being stagnant all summer, which can cause the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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