High
20 on Alpha E-Tec Regular

Your boiler is struggling to detect the flame needed to heat your water, even if the burner has successfully lit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame sensing fault

From this model's manual
Verified against the Alpha E Tec Regular installation & service manual, page 46.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system cannot confirm that a flame is present, even if the burner is actually firing. The most common reason is a buildup of carbon or debris on the monitoring probe, or a loose electrical connection that prevents the signal from reaching the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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