Medium
24 on Alpha E-Tec Regular

Your boiler has detected that one of the buttons on the control panel is stuck or faulty, preventing you from changing settings.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Control panel button fault

From this model's manual
Verified against the Alpha E Tec Regular installation & service manual, page 46.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board detects that a button on the front interface is being pressed continuously for more than 30 seconds. The most common reason is a button physically sticking in the door housing or an internal electronic failure within the interface panel. In some cases, moisture or dust ingress behind the panel can cause the contacts to short-circuit, leading the boiler to think a button is held down.

DIY fix possible

Check if any buttons feel stuck or are physically pressed inGently press and release all buttons to ensure they click freelyClean the control panel surface with a dry cloth to remove debrisPerform a reset by turning the selector switch to the reset position

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