High
71 on Alpha E-Tec Regular

Your boiler has stopped running because it senses that even though the burner is lit, the water inside isn't getting any warmer.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No primary temperature increase detected

From this model's manual
Verified against the Alpha E Tec Regular installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler fires up but the sensors do not detect a sufficient rise in water temperature, causing the system to shut down for safety. The most common reason is that the water isn't moving through the unit properly, often due to a failed internal pump or a blockage in the pipework. It can also signify that the sensors responsible for measuring heat are faulty or that the main heat exchanger is clogged with debris.

This issue often surfaces during the first few cold days of autumn when heating systems are turned back on after being idle all summer, which can cause internal pumps to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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