High
38 on Alpha E-Tec

Your boiler is struggling to keep the flame lit and is automatically trying to restart itself to get your heating or hot water working again.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Loss of flame rectification. Flame detected but signal lost. Ignition retries after fan purge

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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