Medium
2 02 on Ariston Clas HE R

Your boiler is struggling to read the temperature of the water in your separate storage tank because the sensor responsible for checking it has a loose connection or a faulty reading.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Bottom storage temperature probe open / short circuit

Shared across the Clas HE range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 2 02: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

All 45 fault codes on the Clas HE R

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful