High Lockout
7 50 on Ariston Challenger 80E

Your boiler has disabled your heating system because it cannot detect or communicate with the controls that request heat for your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

All Heating Zones locked

What causes this fault?

This fault occurs when the boiler’s main computer loses touch with your heating controls or receives conflicting information about how many heating zones it should be managing. It is essentially a 'handshake' failure where the boiler disables the heating to prevent damage because it no longer knows which part of the house is calling for heat. The most common reasons are a loose connection in the wiring, a failed external thermostat, or a software glitch on the main circuit board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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