Medium
4 11 on Ariston E-Combi One 24

Your boiler has lost communication with the main thermostat or room sensor, meaning it doesn't know when to turn the heating on or off.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Room sensor circuit open or short circuit ZONA 1

DIY fix possible

Check if your wireless thermostat has run out of batteries and replace them if necessary.Ensure the thermostat is within range of the boiler and has not been moved behind a metal object.Try resetting the boiler by pressing the 'Reset' button on the front panel.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful