Medium
7 13 on Ariston E-Combi One

Your boiler is having trouble reading the water temperature for one of the specific heating zones in your home, which may cause that part of the system to stop working correctly.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Return sensor defective (zone 3)

From this model's manual
Verified against the Ariston E Combi One 24 installation & service manual, page 39.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the sensor responsible for measuring the temperature of the water returning from your third heating zone fails or sends an incorrect signal to the main control board. The most common reason is a physical failure of the internal thermistor component or loose wiring connections that prevent the boiler from monitoring the system's heat levels accurately. In some cases, it can be caused by moisture ingress or a buildup of debris affecting the sensor's sensitivity.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 7 13: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful