The 6 most common faults
Your boiler has stopped because the water pressure inside your heating system has dropped too low to operate safely.
Locate the external filling loop, which is usually a small silver braided hose with one or two valves underneath the boiler.Open the valves slowly to allow mains water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.Close the valves tightly to stop the flow and ensure the loop is disconnected if it is a detachable type.
Your boiler has switched itself off because the water level inside your heating system has dropped too low to operate safely.
Locate the external filling loop, which is a silver braided hose connecting two pipes beneath the boiler.Open the small valve(s) on the hose until the pressure gauge on the front of the boiler rises to between 1.0 and 1.5 bar.Close the valve(s) tightly to stop the flow of water and ensure the pressure remains steady.
Your boiler has detected that water is not circulating correctly through the system, so it has safely shut down to prevent internal damage.
Full guide for A09Your boiler is having trouble controlling the size of its internal flame, which means it cannot safely heat your water or home.
Full guide for A10Your boiler is struggling to clear exhaust gases out through the flue, so it has safely shut itself down to prevent fumes from building up.
Full guide for A11Your boiler has detected that the water temperature has risen too high and has safely shut itself down to prevent overheating.
Full guide for A12on the Ariston Micro Combi 27 MFFI
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Ariston shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue