Atmos Intercombi HE32 Fault codes & diagnostics

19 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2004-2018 Discontinued
GC Number 47-249-01
Download the Atmos Intercombi HE32 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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15 High 1 Medium 3 Low

All 19 documented codes

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0

Your boiler is currently running its internal water pump to clear out any leftover heat, which is a normal part of its cooling process.

Low Engineer only

Parts commonly replaced

  • Pump
  • PCB

Related codes

1

Your boiler is operating normally and has successfully reached the desired temperature you set.

Low DIY-safe

What to check first

  1. No action is required as this is a normal standby status
  2. Check your room thermostat if the house feels too cold
2

Your boiler is currently performing an internal electronic check to ensure all systems are safe to start up.

Low Engineer only

Parts commonly replaced

  • Control board
  • Wiring harness

Related codes

4

Your boiler has tried to light itself four times but failed to create a flame, causing the system to shut down for safety.

High DIY-safe £120-350

What to check first

  1. Check that your gas emergency control valve (gas tap) is fully open.
  2. If you have a pre-payment meter, ensure you have sufficient credit.
  3. Check if other gas appliances, like a hob, are working to confirm gas supply.
  4. Look for any frozen or blocked external condensate pipes and thaw them with warm water.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition transformer
  • Flame sensing probe

Related codes

5

Your boiler has failed to light after several tries, often because the drainage pipe for waste water is blocked or there is a problem with the gas supply.

High DIY-safe £100-280

What to check first

  1. Check if the external condensate pipe is frozen or blocked by debris.
  2. If frozen, thaw the pipe by pouring warm (not boiling) water over it.
  3. Ensure your gas meter has credit and other gas appliances are working.
  4. Press the reset button once to see if the boiler restarts.

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • Condensate trap

Related codes

6

Your boiler is failing to sense a flame, meaning it cannot stay on safely to provide heating or hot water.

High Engineer only £140-380

Parts commonly replaced

  • Ignition cable
  • Spark electrode/probe
  • Ignition unit
  • Control board

Related codes

8

Your boiler has been forced to stop working because the internal fan is not spinning at the correct speed to safely clear waste gases.

High Engineer only £250-£550

Parts commonly replaced

  • Combustion Fan
  • Fan Wiring Harness
  • Main Control Board (PCB)

Related codes

10

Your boiler's internal temperature sensor has stopped sending the correct signal, which means the system cannot heat your water or radiators safely.

High Engineer only £90-160

Parts commonly replaced

  • S1 NTC Temperature Sensor
  • Sensor Wiring Harness

Related codes

11

Your boiler has detected a problem with one of its internal temperature sensors, which means it cannot safely measure the heat of the water and has stopped working as a precaution.

High Engineer only £120-£190

Parts commonly replaced

  • S1 Flow Temperature Sensor
  • Sensor Wiring Harness

Related codes

12

Your boiler has stopped working because one of its internal heat sensors is reporting a fault or has a broken connection.

High Engineer only £120-£210

Parts commonly replaced

  • Flow temperature NTC sensor (S1)
  • Wiring harness

Related codes

13

Your boiler has stopped working because one of its internal temperature sensors is providing an incorrect reading or has a faulty connection.

High Engineer only £100-£180

Parts commonly replaced

  • Flow Temperature Sensor (S1)
  • Internal wiring loom

Related codes

14

Your boiler has stopped working because one of its internal temperature sensors is providing an incorrect reading or has a faulty connection.

High Engineer only £100-£190

Parts commonly replaced

  • Flow temperature sensor (S1)
  • Internal wiring harness

Related codes

20

Your boiler has detected a fault with its temperature sensor, which prevents it from monitoring the water temperature correctly and usually results in the system shutting down for safety.

High Engineer only £100-180

Parts commonly replaced

  • NTC Temperature Sensor (S2)
  • Wiring connector/harness

Related codes

21

Your boiler has stopped working because a temperature sensor responsible for monitoring the internal water system has detected a fault or a broken connection.

High Engineer only £120-190

Parts commonly replaced

  • S2 Temperature Sensor (NTC)
  • Sensor Wiring Harness

Related codes

22

Your boiler has stopped working because one of its internal temperature sensors has failed or has a loose connection.

High Engineer only £100-£180

Parts commonly replaced

  • NTC Temperature Sensor (S2)
  • Wiring Harness

Related codes

23

Your boiler has detected a problem with one of its internal temperature sensors, meaning it cannot accurately monitor the water temperature and has stopped working for safety.

High Engineer only £120-190

Parts commonly replaced

  • S2 Temperature Sensor (Thermistor)
  • Wiring harness

Related codes

24

Your boiler has stopped working because one of its internal temperature sensors is providing an incorrect reading or has a faulty connection.

High Engineer only £120-£200

Parts commonly replaced

  • S2 Temperature Sensor
  • Wiring harness

Related codes

29

Your boiler's internal electronic control board has suffered a critical electrical failure and can no longer safely operate the gas supply.

High Engineer only £350-£550

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Control unit

Related codes

30

Your boiler is struggling to detect the temperature of your hot water supply, which means it will likely stop providing hot water until the faulty sensor is fixed.

Medium Engineer only £120-220

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC sensor

Related codes