Baxi 400 424 / 428 Combi Fault codes & diagnostics

41 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 2016-present

The 400 424 / 428 range comes in 2 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

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Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 36 High 1 Medium 1 Low

All 41 documented codes

Tap any card for details

E:00.04

Your boiler has lost its connection to a sensor that monitors the temperature of the water returning to the unit, causing it to stop working for safety reasons.

High Engineer only £120-220 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

E:00.05

Your boiler has detected a faulty reading from a temperature sensor, which has caused it to stop working for your safety.

High Engineer only £120-220 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Return NTC thermistor sensor
  • Wiring harness

Related codes

E:01.04

Your boiler is repeatedly struggling to keep its flame lit while it tries to heat your home or water.

High Engineer only £150-350 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensing probe

Related codes

E:01.11

Your boiler is struggling to push air through its system correctly, so it has safely shut itself down to prevent any unsafe operation.

High Engineer only £150-£300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E:01.12

Your boiler has detected that the water returning to the system is hotter than the water leaving it, which indicates a circulation issue that is causing it to shut down to prevent damage.

High Engineer only £150-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • NTC Return Sensor
  • NTC Flow Sensor
  • Central Heating Pump
  • Diverter Valve

Related codes

E:01.17

Your boiler has detected that water is not flowing around your heating system as it should, so it has shut down to prevent internal overheating.

High Engineer only £150-350 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Central heating pump
  • Diverter valve
  • System filter

Related codes

E:01.20

Your boiler has detected that the exhaust gases are becoming dangerously hot and has shut itself down to prevent damage or safety risks.

Emergency Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Primary heat exchanger
  • NTC sensor
  • Pump

Related codes

E:02.00

Your boiler is currently processing a manual reset command and is temporarily pausing its normal operation to restart safely.

Low DIY-safe Shared across the 400 424 / 428 Combi range

What to check first

  1. Wait for 5 to 10 minutes to allow the boiler to complete its internal self-check.
  2. Do not turn the power off while this message is displayed.
  3. If the code persists for more than 15 minutes, turn the boiler off at the mains switch, wait 30 seconds, and turn it back on.

Related codes

E:02.07

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe £0-£120 Shared across the 400 424 / 428 Combi range

What to check first

  1. Locate the filling loop, which is usually a small silver braided hose with one or two valves underneath the boiler.
  2. Open the valves slowly to let mains water enter the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valves firmly and check the display to see if the error code has cleared.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

E:02.16

Your boiler's internal control computer is failing to communicate properly, which has caused it to shut down for safety.

High Engineer only £200-450 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

Showing 11–20 of 41
E:02.17

Your boiler has stopped working because its internal computer can no longer talk to the part that controls the gas supply.

High Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
  • Main PCB

Related codes

E:02.19

Your boiler's internal computer is struggling to identify its specific configuration because a small electrical connector inside has been moved or become loose.

High Engineer only £120-200 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

E:02.20

Your boiler's internal computer has detected a change in its configuration settings, which is preventing it from starting up correctly.

High Engineer only £120-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Configuration plug

Related codes

E:02.21

Your boiler has detected an incorrect internal setting or a communication error between its internal components, causing it to shut down for safety.

High Engineer only £120-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E:02.47

Your boiler is having trouble communicating with an add-on device like a room thermostat or a smart heating controller.

Medium Engineer only £100-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • External controls interface
  • Printed Circuit Board (PCB)
  • Wiring loom

Related codes

E:02.48

Your boiler is struggling to communicate with an external add-on, such as a smart thermostat or a weather compensation sensor, preventing it from starting correctly.

High Engineer only £120-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • External controls
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E:04.00

Your boiler is unable to safely control the flow of gas needed to ignite and heat your water, so it has shut itself down as a safety precaution.

High Engineer only £180-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Gas valve assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E:04.01

Your boiler has stopped working because a sensor that monitors the water temperature has developed a wiring or electrical fault.

High Engineer only £120-220 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Flow temperature sensor (NTC)
  • Wiring harness

Related codes

E:04.02

Your boiler has lost the ability to measure the temperature of the water inside it, so it has safely shut down to prevent overheating.

High Engineer only £120-200 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Flow temperature sensor
  • Wiring harness

Related codes

E:04.03

Your boiler has detected that the water inside it has become dangerously hot and has shut itself down to prevent damage or overheating.

High Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • NTC Temperature Sensor
  • Primary Heat Exchanger
  • Pump

Related codes

Showing 21–30 of 41
E:04.04

Your boiler has detected an issue with the sensor that monitors the temperature of the exhaust gases, causing it to shut down for safety.

High Engineer only £120-200 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Flue temperature sensor
  • Wiring harness

Related codes

E:04.05

Your boiler has detected a disconnection in the sensor that monitors the temperature of the gases leaving your home, which is causing it to stop working as a safety precaution.

High Engineer only £120-220 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Flue sensor
  • Wiring harness

Related codes

E:04.06

Your boiler has detected that the exhaust gases are becoming dangerously hot and has shut itself down to prevent damage or safety hazards.

Emergency Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Flue gas sensor
  • Primary heat exchanger
  • Pump

Related codes

E:04.08

Your boiler has detected that it is overheating and has automatically shut down to prevent internal damage.

High Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Overheat thermostat
  • Primary flow sensor
  • Pump
  • Plate heat exchanger

Related codes

E:04.10

Your boiler has tried and failed to light the flame five times in a row, so it has locked itself out for safety.

High Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

E:04.12

Your boiler has detected a flame when it shouldn't be there, which has caused it to shut down for safety reasons.

Emergency Engineer only £120-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Flame rectification electrode

Related codes

E:04.13

Your boiler has stopped working because the fan, which clears exhaust gases, is physically stuck or unable to spin properly.

High Engineer only £150-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Fan assembly
  • Fan wiring harness
  • PCB

Related codes

E:04.17

Your boiler is failing to ignite because it is unable to properly control the supply of gas needed to create a flame.

High Engineer only £180-350 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB

Related codes

H:01 .00

Your boiler has lost the electronic connection needed to control the gas supply, meaning it has safely shut down to prevent any issues.

High Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Wiring harness
  • Gas valve
  • Main PCB

Related codes

H:01 .05

Your boiler has detected that the water leaving the boiler is much hotter than the water returning to it, suggesting a blockage or a pump issue is stopping the heat from circulating properly.

High Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Central heating pump
  • Plate heat exchanger
  • System filter

Related codes

Showing 31–40 of 41
H:01 .08

Your boiler has detected that the water temperature is rising much faster than expected, so it has safely shut itself down to prevent overheating.

High Engineer only £150-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Pump
  • Diverter valve
  • Heat exchanger

Related codes

H:01 .14

Your boiler has detected that the water inside the system is getting much hotter than it should be, so it has shut itself down to prevent damage.

High Engineer only £120-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • NTC Thermistor
  • Primary Heat Exchanger
  • Pump

Related codes

H:01 .18

Your boiler has detected that water is not moving through the system properly, which means it has safely shut itself down to prevent overheating.

High Engineer only £150-350 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Circulation pump
  • Diverter valve
  • System filter

Related codes

H:01.21

Your boiler has detected that the water it is trying to heat for your taps is getting hot much faster than it should, causing it to shut down for safety.

High Engineer only £150-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • DHW NTC thermistor
  • DHW heat exchanger
  • Diverter valve

Related codes

H:02.02

Your boiler has lost its internal configuration settings and needs to be reprogrammed by a professional to function again.

High Engineer only £120-200 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

H:02.03

Your boiler has lost its specific operational settings, which means it doesn't know how to correctly communicate with its internal control board.

High Engineer only £120-200 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

H:02.04

Your boiler's computer has detected an internal configuration error, meaning it has lost the correct settings needed to operate your heating and hot water.

High Engineer only £120-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

H:02.06

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £0-£120 Shared across the 400 424 / 428 Combi range

What to check first

  1. Locate the external filling loop, which is a silver braided hose connecting two pipes underneath the boiler.
  2. Open the small valve(s) on the loop to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valve(s) firmly to stop the flow, then reset the boiler using the reset button.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

H:03.00

Your boiler is having trouble 'talking' to one of its internal safety sensors, so it has stopped working to keep your home safe.

High Engineer only £150-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Flue NTC sensor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

H:03.01

Your boiler's control panel has lost its connection to the internal computer, meaning it can no longer send or receive instructions.

High Engineer only £150-250 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • HMI control panel
  • Main PCB
  • Wiring harness

Related codes

Showing 41–41 of 41
H:03.02

Your boiler is trying to start but cannot detect a flame, meaning it will currently provide no hot water or heating.

High Engineer only £150-300 Shared across the 400 424 / 428 Combi range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

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