High Lockout
E125 on Baxi Duo-tec/Megaflo

Your boiler has detected that hot water isn't moving through the system properly, which is causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Circulation Fault (Primary Circuit)

What causes this fault?

This fault occurs when the water inside the boiler gets too hot too quickly because it isn't being pumped away effectively. The most common reasons are a seized internal pump, a physical blockage in the pipework, or air trapped within the system preventing proper flow. It can also be triggered if there isn't enough water pressure to allow the circulation to take place.

This fault is more frequent in autumn when heating systems are first turned on after being idle all summer, which can cause the internal pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful