High Lockout
E28 on Baxi EcoBlue Advance Heat

Your boiler has detected a problem with the sensor that monitors the temperature of the exhaust gases, and it has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue thermistor fault

What causes this fault?

This fault occurs when the internal sensor responsible for monitoring the temperature of the waste gases becomes faulty or loses its connection to the main control board. The most common reason is that the sensor has physically failed due to high heat exposure over time, or the electrical wiring connecting it has become loose or damaged. Because this sensor prevents the boiler from overheating and damaging the flue, the system shuts down immediately for safety.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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