BoilerFaultCodes.com
118 High Lockout

Your boiler has detected that there is not enough water in the system to operate safely, causing it to shut down temporarily.

Call an engineer soon

Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description: Water pressure too low

What causes this fault?

This fault occurs when the internal sensors detect that the water pressure has dropped below the minimum level required to circulate heat safely. The most common reason is a small leak somewhere in the central heating pipework or radiators, though it can also happen if you have recently bled your radiators without topping the system back up.

This fault is frequently seen in autumn when homeowners turn their heating back on for the first time, as the system struggles to reach pressure after a long period of inactivity.

Typical repair cost £0-120 (including labour)

DIY fix possible

Locate the filling loop (usually a silver flexible hose) underneath your boiler.Slowly open the one or two taps/valves on the filling loop until you hear water entering the system.Watch the pressure gauge until it reaches between 1.0 and 1.5 bar, then close the taps fully.

Find a Gas Safe engineer

Search the official register for a qualified engineer in your area.

Gas Safe Register →

Protect yourself from future repair bills

A boiler cover plan would cover faults like 118 — no call-out fees, no surprises.

Top rated
OpenFix
Boiler & heating care plans
Get a quote →
Hometree
from £12.95/month
Get a quote →
HomeServe
from £8.00/month
Get a quote →

Affiliate links — we may earn a commission at no extra cost to you.

Could it be time for a new boiler?

If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.

UK's #1 online installer
Boxt
Fixed-price online quotes. Next-day installation.
Get a free quote →
Heatable
Instant online boiler quotes from £1,499.
Get a free quote →
iHeat
Fast installation. Price match guarantee.
Get a free quote →

Affiliate links — we may earn a commission at no extra cost to you.

Related fault codes