High
E321 on Baxi EP

Your boiler's hot water sensor is not reading the temperature correctly, which is preventing the system from heating your water safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Hot water negative temperature coefficient (NTC) fault.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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