High
E20 on Baxi Profile

Your boiler's temperature sensor has failed or is giving an incorrect reading, meaning the system doesn't know how hot the water is and has stopped running for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating NTC error

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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