High
E163 on Baxi Suprima 70

Your boiler has lost its connection to the sensor that monitors hot water temperature, meaning it can no longer safely heat your tap water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Domestic hot water (DHW) negative temperature coefficient (NTC) thermostat sensor fault (s.c.) or DHW NTC sensor fault (o.c.).

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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