High
E21 on Biasi Activa

Your boiler has shut down because the waste water pipe that carries away condensation is blocked or frozen, causing water to back up into the unit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Condensate trap blockage or drain pipe obstruction

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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