Emergency
An 11 on Biasi Advance Plus 35C

Your boiler has detected a false flame signal inside when the burner is supposed to be switched off, which prevents it from operating safely.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Parasite flame

From this model's manual
Verified against the Biasi/Biasi Advance Plus Service 2012 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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Avoid the next call-out bill

A cover plan would handle faults like An 11: no call-out fees, no surprise bills.

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Related fault codes

All 25 fault codes on the Advance Plus 35C

Seeing a different code? Every code this model can display, in one place.

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